CONDITIONS OF RETURNS AND EXCHANGES
Cura Wears is committed to 100% wow experience and regret any unsatisfaction towards your order. You may initiate a return within 24hours of receipt of item(s), if you receive a wrong, damaged and defective item.
When returning an item ensure all items are in a re-sellable state and in its original packaging and condition, unworn, unaltered and free of damages. In the case of an item which is damaged, worn or returned without its associated packaging, Cura Wears reserves the right to refuse the return of your order.
Once we receive your items, we will inspect it and notify you on received of item and status of your return request. Cura Wears reserve the right to exchange any item or order placed on our website based on any reason it finds deem, as order are being processed upon customer request (when order is placed). Customer shall be responsible for shipping and delivery fee for exchange based on wrong size by customer. Incase of exchange request size is availability, exchange can only be made to Same Design or type. That if item(s) is found to be in the original condition it was delivered initially and our team find it deem.
No exchange or return is allowed for Change of Mind or on Custom Order.
Refund can only be made on order out of stock or not available (excluding exchange request). No refund will be made for a item we are running an exchange for.
In the case of a defective item, please contact our customer service team or contact us via: 09129627973 or send an email to firstname.lastname@example.org.
***We don’t accept exchange for item on sales
RETURNING GOODS TO OUR WAREHOUSE
Upon receipt of your order, you have 24hours to return your item(s) purchased on the site.
Please follow the instructions below
1 | NOTIFY ON RETURN
Send us a notification for return via any of our platform (Website, Social Media, Email)
2 | CAREFULLY PACK YOUR ITEMS
Put the item(s) you want to send back in a delivery pack of your choice and seal it with tape.
3 | ATTACH THE RETURN LABEL
Fix on the package return label provided by our team on to your package.
Shipping costs are your responsibility.
4 | SEND YOUR PACKAGE
Send the package to provided warehouse or drop off address provided to you by our team.
Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse.
If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.
Once we receive your item, we will inspect it and notify you on received of item and status of your return. Exchange will be made after which your exchange meets the our conditions, you will be requested to place a new order.
- Exchange can only be made to same design
- Exchange apply only to wrong size and Cura Wears reserve the right to approve such exchange.
- Exchange can only be made if item returned is in the original condition delivered (unworn, unaltered and free of damaged).
- No exchange for a custom order or design requested by you.
5 | REFUND
We do not make refund unless for Out of Stock Items or Not Available. No refund for change of mind, exchange request or custom order.
For more information, please refer to the General Sales Conditions.